New World Mt Maunganui

I’m ordering online weekly deliveries for my parents who are in their 90s and the service is 10/10, delivery drivers are very caring and go the extra mile and pop the bags inside on the bench for my mum. Fabulous service thank you you’re actually providing a much needed service helping to keep my folks in their own home.

Poor service. There weren’t many customers at checkout this morning, but several staff members were just standing around chatting. After I finished shopping using the self-checkout, I asked one of the staff members for stickers. She didn’t assist me at all and simply said, “Go to the checkout.” When I was about to leave New World after receiving the stickers and exchanging them for the Large Baker at the checkout, another staff member — after finishing her conversation — questioned me about taking the Large Baker without paying at the counter. I told her that another staff member had already handled it, but instead of confirming that, she kept repeating that I had to go to the checkout to pay before taking the Large Baker. I chose to ignore her unreasonable behavior and false accusation, and only then did she finally go to check with the other staff member. After confirming that I had indeed completed the payment, she just said “thank you.” Throughout the entire incident, she never once apologized for her mistake. Because of this staff member’s unprofessional conduct, my husband and I have decided that we will never shop here again.

Lovely supermarket! I have ordered cakes with Alex from NW bakery on many occasions. They have been absolutely delicious and beautifully decorated. I highly recommend to everyone. Alex is very talented and she always go above and beyond to help you find the perfect cake to celebrate.

It was a rainy Tuesday evening and my boyfriend and I ventured to the shops to cure our hunger for pies. We dawdled around uncertain, to quickly find our little knowledge about pre-made pies. What's the best brand? Which is best worth the price? Who has the best filling and pastry? We wondered aloud. It was then our angel from above, our knight in shining armour appeared at our side to answer all of our Questions. Rodger. Rodger quickly proceeded to give us in depth insight on our pie needs and solved our dilemma. After thanking Rodger we hastily headed to the other end of the shop to tickle our cheese fancy. It was here dilemma two struck. What cheese do we buy? Too many options... Who buys Eden? What is the difference between Tasty and Colby? And what will quench our cheese thirst? When suddenly, our saviour appeared at our side once again with one finger drawn, poised and ready to share his much needed expertise. That day, we walked away from the shop thrilled and fulfilled with our purchases and the keen insight from our pal Rodger. Thank you Rodger. We will forever remember this day and the care and knowledge you hold about our beloved Mt Maunganui New World.[

The check out chick Stacee is the fastest I’ve ever seen. They weekly groceries would be a much better experience If they were all like her. Outstanding!!!!