Think Water West Coast

5 star service. Thankyou for the effort you went to to replace our water pump that was out of warranty. Your after sales has always been reliable and tried to come to a suitable outcome.

I used this shop to buy all my stuff for the pool. All good, service ok. However, in November 2021, I wanted to order a pool cover made to size, someone came out to measure it. I had one discussion in December with the salesperson as the manufacturer wanted him to remeasure some of the measurements. To date (25 May 2022), I am still waiting for him to come in to re-check the measurements and the final quote. Update: As it has been a while for me to order to cover due to other projects, I recently asked for repricing the pool cover so I can order it. They have shown no further interest in contacting me or ordering the cover as per my request. As of now, I have taken all my pool essentials product purchases elsewhere. I am done with this business.

Very disappointed in my experience and we will be taking this company to the customer disputes tribunal. We bought 2 water pumps and both went faulty within 6 months. The initial one that went faulty was replaced quickly and easily but unfortunately the second one has been a nightmare, we have been trying to get a refund for the past 2 weeks and have been calling daily and getting no real answers. They keep saying they are going to call back and never do. Very disappointed and will have to take this further.

Didn’t tell us our drinking e.coli test is POSITIVE!!! over 200!!! Thinkwater were told by the lab from the on Saturday morning. It’s now Thursday they had my contact details and still say there’s no results. If you need any private or commercial or farm tests go directly through the lab in Greymouth 021688506 - Verum Group Also means you receive reports much faster and direct plus save at least $20 solely by dropping it in yourself. I have notified IMMEDIATELY of positive e.coli result. Edit - this is not the first time I had issues with tests through think water. Samples are to be collected in sterile bottles (yellow or blue if has bleach) and kept cool out of direct sunlight. Think water have been given chilly packs to loan to clients for water collection. Also used the microlene, did not work, 5lt in 30,000lt and still positive for e.coli and coli forms. PS your business is open Saturday morning. Your staff should have been honest by saying they couldn’t give me results and to contact farm owner instead of lying and saying there were no results especially as I was contacted with previous tests. Pity you’re not as fast responding to calls and emails as you responding to negative google review.

Needed to replace the water pump in my motorhome, they did this while I waited, very efficient service, back on the road an hour or so later