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Responsive Customer Service at Auckland Council Headquarters

Situated on Albert Street in central Auckland, Auckland Council is known for its prompt and effective response to community needs. Residents highlight the council’s excellent customer service, especially when addressing issues such as missed waste collection. The team’s swift action and use of technology to resolve problems within a single working day showcase their dedication to maintaining a clean and well-managed city environment.

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Google Reviews

1.7
159 reviews
  • Sayed Husssani
    Sayed Husssani
    a month ago

    I am writing to bring to your immediate attention a matter of utmost urgency regarding the public and workplace safety at Address 374 Great South Road, Greenlane, Auckland 1051. It has come to our review that asbestos, a material known for its severe health risks similar to cancer, has been found on the canopy of a shop at the aforementioned address. This is particularly alarming as there are approximately 50 children who walk under this canopy daily on their way to our EduExperts One Tree Hill, which is located next door. The presence of asbestos poses a significant danger to the health and well-being of these children, as well as to the general public. It is disheartening to note that despite the grave risks involved, the authorities in charge of public and workplace safety have not taken immediate action. It is concerning that they are planning to address the issue only next week, showing a lack of regard for the safety of children and the public. I urge you to treat this matter with the urgency it deserves and take immediate action to ensure the safety of all individuals in the vicinity of Address 374 Great South Road Greenlane . It is imperative that the asbestos is removed promptly and that measures are put in place to prevent any further exposure to this hazardous substance. Thank you for your prompt attention to this matter. I trust that you will take the necessary steps to address this critical situation and safeguard the well-being of our community. Best regards, Sayed Hussaini

  • J Orsborn
    J Orsborn
    3 weeks ago

    I called to advise my bin wasn't collected, they logged a job, said they would review the onboard camera and collect in 1 working day, which it was. Despite it being missed I think that's actually a fantastic response time and great customer service as well.

  • Graeme Edwards
    Graeme Edwards
    a month ago

    Feel very sorry for people working there, I had to call and wait on hold for 30 minutes to book a 15min BC consultation via teams, then they have to call around to check peoples calendars so have to waste an hour to get a 15min consult. I guess the management have never heard of an online booking system that syncs calendars, although perhaps they are spending 5mill and 5 years developing one in consulation with Deliotte...

  • Ta-Chung Hunag
    Ta-Chung Hunag
    a year ago

    I will give 0 star if I can. pay the council rate on time but service is poor and devastated. Wish someone can replace them. We keep having the issue at our back property which owned by city council. No one is currently living there and now become a massive health, crime and safety issue. Made so many complains to council and never reply…the fence is broken and no one come to fix it..

  • Centralcar Company
    Centralcar Company
    8 months ago

    we made a complaint about unlawfull access hence the occupier was driving across a foot path to enter the corner of greenlane east in greenlane . kids lives in volved more to come . after many complaints they are saying its a moving car offence ,children blind folk use this area ,in eseence they say file closed .,

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