Bay of Plenty Regional Council

I called for information about the bus and the lady was absolutely horrendous. She sounds like she's never taken the bus before and gave me the wrong information and was completely arrogant. The Rotorua bus service is the worst bus service I've experienced out of all the cities I've visited in the world. Thankfully, there was a kind Indian bus driver who I asked and he was able to answer my question straight away and solve the problem. It's a concern that immigrants are more knowledgeable and helpful about Rotorua than people born here who are being paid to provide customer service. The Indian guy deserves a raise since he's doing the customer service work for the call centre and driving the bus.

I have recently begun to use the local bus service. It’s been years! And most of the bus drivers have been wonderful to me! A great asset to this tourist town I believe. But there were a number of barriers to actually using this service in the first place: •Hopped on the bus only to find I couldn’t use my card/phone. It is cash only…In 2023. Surely that must be a big safety issue for the bus drivers? •When I couldn’t buy a ride I asked the driver if there was a bus card. Yes, cash only and needs to be activated online. •So I hopped off the bus and went to the iSite, which sits beside the bus interchange on Arawa St to buy a card. Nope they don’t sell them there, even though it makes perfect sense to have them there beside the buses. However they did direct me where to go -down the road 200m and up to the first floor of the BOPRC reception. •Once I had arrived at reception; the sale, activation (email, name, addy, phone, load with money) and instructions on how to use it properly, took maybe a little over 5 minutes to do. And the young woman was absolutely professional and courteous throughout the process. •However; does wanting to use public transport have to be this dang difficult??? •If you want us to use this service, make it easy, make it obvious and make it atttactive for crying out loud. •Have any of you actually taken the time to experience your own service on the daily? If you did, I bet it would be hella easy to use than it currently is. This is why you have 3 stars: The initial bus driver actually allowed me to take a free trip as I didn’t have any actual hard cash. Thank you Mr Bus Driver -you rock🤘🤘🤘🤘🤘 And the Boys High Bus Driver on Friday…you rock too!🤘🤘🤘🤘🤘

Have spoken to a woman called Judy twice, phone attitude nil.... 🤬🤬 young girl Jackie lovely👍

Awesome people, great service

No phone number on this site