RDNS New Zealand – Auckland

I worked for RDNS for 3 years through this time I had the opportunity to work amongst an amazing group of people who were supportive during my time there especially during my study. As a student working part time it was a great experience learning from others and learning new skills within my job role. I was also a recipient of the Pacifica and Maori Scholarship that is amounngst one of the Scholarships that RDNS allocates every year and encourage any one working there to apply if they are looking to further their studies. It has been a pleasure working for RDNS and only wish them great things for the future as I know how hard all their staff work to help provide the support that is needed in the community ☺️.

The best workplace ever! Good amenities. I appreciate the team culture, the management and HR! If you want to improve your communication and have excellent world class training and experience, apply now!

Carers lie about turning up or are consistently late. Several times we have been called saying no one is home… while we are at home! Staff are logging visits and times that haven’t even occurred. Today, was told someone knocked at 8:45am (they are meant to arrive at 7:30-8am, so late!!)… checked cameras at home and no one has even been to the house. We are allocated 2hrs a day.. some days carers refuse to shower or do allocated tasks and say it is not their job. When carers arrive late in the morning, showers are not possible. So we have asked evening staff… they say “it’s not my task to do. I only have 20mins to say hello and check she is okay”. Family and up having to do showers… which defeats the purpose of having you!? They don’t even give meds as allocated and often turn up early (3-4pm) and can’t be given night meds anyways. Allocated time is 7:30pm. Do these carers just finish early and go home but log later times for extra $$?? You’re getting government money and not even providing the service!!! Edit: 29/04/25 I spoke with Cara yesterday regarding the above issues. A plan was made and agreed upon over the phone. Today the carer turns up, states she is only allocated 15-20mins and can’t get my grandmother ready for the day as that is not her rostered job and refused. As per our agreement, she is to be assisted to get ready for the day. These carers are refusing to do the bare minimum and then not even sighting her taking her medication. What is the point and what are you claiming the governments money for? I will be calling you again Cara, as this is NOT what you agreed upon yesterday and certainly not what we discussed. I will be looking into other providers and how we go about changing. This appears to be an ongoing issue and may even need to be escalated further so others and perhaps MOH are aware of how their money is being spent.

Have a wonderful bunch of support workers who look after me and I like the fact that this often doesn't change so I get great continuity of care. I also appreciate the fact that managenr are available and quickly handle any problems.

Unprofessional, Unhelpful extremely Rude staff members. The company has Unqualified Nurses, their Office Manager has no customer service, and the Auckland General Manager has no Skills! No one gets back to you and no queries are EVER followed up on! Staff member verbally and mentally abuses the elderly in their own home leaves the home in a mess complete disrespect of the property. Be careful they are not the service provider they say they are! Horrible company to deal with. Option Should give us no stars! Failed Service IT IS NEVER EVER OK TO BULLY THE ELDERLY