Kmart Napier

My 1st time at Kmart Napier Great parking area .very tidy in-store .and now we get to the not so good stuff .myself and my wife were after new pillows and had seen the huge signs on these huge pillow cages $19 .there were 2 x cage areas with this huge price tag associated with the pillows . Went to pay at checkout and pillows are $37 each ????? Unfortunately we were in a rush to an appointment so couldn't just take back or even grab an assistant as she was busy .so on our way out of the store and having our receipt scanned .I informed the scan operator of Kmarts apparent deception on product pricing or just a simple case of human error placing more expensive items in incorrect priced areas . Come on Kmart get with it please .bad enough there's no price tags on items .but to have huge tickets stating wrong prices ??? Unfortunately my photos didn't capture the price tag

This Kmart is always a mess and hard to get around as there's cages and stock laying around everywhere! I work with someone who is in a wheelchair who literally can shop there coz there's cages of stock abd boxes on the floor in all the isles. I went to get a click abd collect once and had to wait ages for someone to help me at the click and collect area, only for them to arrive and have to dig through clothes that had been piled on the desk to find my info. There's no pride or order in this store

I’d generally give them a ‘5’ for product value and maybe a ‘1’ or a ‘2’ for managing to find the required item … label your aisles and bays and put the item’s position in your online search results … like Bunnings do … you’re (apparently) part of same ‘Wesfarmers AU’ group. Today it’s a ‘ho-hum 3’ … been trying to buy the 2m USB C to USB C cable, $22.00, for weeks. ‘Out of stock’, ‘Out of stock’, ‘Out of stock’ … week after week … no updates. Eventually browsed AliExpress … and there it was … the exact same product illustration. But is it the same item? We’ll see shortly. Bought 5 pieces at $3.96 each (had to purchase over $16.00 to get ‘free’ freight), plus local import GST, total $22.77 for 5 pieces vs $22.00 for 1 piece at Kmart … if they ever get stock … maybe … this millennium … who knows … they ain’t telling. C’mon Kmart, SHARPEN UP the customer information. PS: have just browsed some of the earlier reviews … appears this store may be due a new, more customer experience focused Manager!

Usually decent items at a great price. I hate having to have my receipt scanned on leaving grhe store. If you can't be bothered having staff at check outs, then don't expect customers who have completed their own checkout requirements to then scan their receipt with staff standing by the exit. It really gripes my undies.

The blonde lady with short hair , very helpful show us were thing were. , she help my elderly Mum how to work the shelf help machine, as I was busy still shopping , so went above and beyond , which is very helpful too the elderly, and good manners