New World Khandallah

I shopped at NWK in July and rested in my car after that as I was ill. They fined me for parking in the parking lot for a little bit longer than they would have liked. Clearly a well organised and empty car park is far more important than customer retention. There are lots of other supermarkets. I will spare them the inconvenience of having a loyal and returning customer, and never shop there again.

Smaller version of New World supermarket but it has most of the daily groceries and items you need. I love the fresh produce and fruits, although it is not as complete as the big New World supermarkets. They also have fish, halal chicken, meat, halal sausages from Pam’s, and seafood. Big bulk of halal beef and lambs are also available. Bread in many varieties, cheese, eggs and dairy are also available. It has many baked goods as well. Rows of frozen and ready-to-eat Food are also available. Chips and munchies are available, even cards and magazine as well as flowers. So pretty much compact yet complete. Parking spaces are available and there are spots for disabled as well. The store is disability friendly too. Staff are friendly and handy. They sometimes have quizzes with gifts and hampers, so you can check it out. Always happy to go back here

I collected for SPCA here on 31 May. Helpful staff and lovely customers, willing to engage even if not animal people. Grateful thanks.

When we come to Wellington for visits we do our shopping here. Honestly it must be the friendliest New World Supermarket I have been. Thanks Team

Unfortunately I had a bad incident today with staff member Holly which involved a breach of New World’s Fair Trading Act obligations. New World advertises a “Hot chicken guarantee” in which if there is no standard hot chicken available, this enables the customer to a free hot chicken voucher. Holly said because there were free range hot chickens this did not count, but I directed her to the explicit wording that standard hot chickens do not include free range chickens (she took my phone for a while so I’m sure she read it). She said “you’re being quite sneaky” which I did not appreciate as I’m only enforcing what New World specifically advertises? There is nothing sneaky about that. She also suggested marking down the free range chicken to the standard pricing. I said, that’s not the point of the guarantee. In the end it took about 15 minutes to get a voucher and Holly gave it saying to “take it, leave and not tell anyone”. As there was 3 of us (and one in the car) who waited around for this to carry out, it was not worth our time in the slightest. Her attitude left a sour taste in my mouth and I was very disappointed that New World would falsely advertise something and try to sidestep it. It is a clear breach of FTA law. Please do better. I was completely respectful the entire time considering that a staff member was blatantly wasting our time and breaching the law.