Well-Managed Thrift Shopping with Heart in Richmond
Red Cross Shop Richmond is a standout store on Queen Street known for its wide range of goods and welcoming atmosphere. The store shines thanks to the thoughtful management of Gail, whose gentle personality enhances every visit. Locals appreciate the balance of quality and affordability, often highlighting the generous spirit behind each sale. Customers share stories of kindness and community impact, reflecting the shop’s role beyond just retail. While some advise checking items for condition, the overall experience is one of goodwill and great value. For anyone seeking a well-run thrift store with a strong community focus in Richmond, this shop is a top pick.
Add Review
Read More Reviews
Alicia Gallagher
3 weeks agoMy greatest thanks to the lovely woman that sold me the dining chairs yesterday, your act of kindness and generosity will forever be in our hearts.
Corren Anderson Melville
2 years agoStaff tried to charge $1 more than the total came up to, and opened the paper bag I had on me that I put on the counter while I was paying for items. Very inconsiderate looking into other people's bags I would have been more than happy to show her the contents or her provide the receipt that proved I paid for the stuff in the paper bag elsewhere. Will not be going back. Also I overheard staff saying they were not meant to sell something because of safety reasons, but seen that they put it out for sale anyways.
JJ Erent
2 years agoThe staff and things are great apart from the manager Gale who We assume is quite racist towards people of different color /ethnicity. We Always go there and We observe she’s always friendly towards white people but not with other ethnicity. Boo! Apart from that, the other staff are great. Hopefully the Red Cross head office will either replace her or get her some proper customer service courses to improve her dealings with other race. Boo!
Isabella Jackson
6 months agoNot crazy expensive but not as big as I thought it was gonna be. Check items for damage
Erica Haugh
2 years agoA very well-run shop thanks to Gail, the manager, with her gentle and thoughtful personality. The Red Cross are very lucky to have her. A big store with wide range of goods and generally lower prices than some of the others. Just read the review from JJ Erent. Wow! That is a very big personal attack. Totally inaccurate from my years of observations. I can only presume this stems from the reviewer’s perception of the world in general. Whatever perceived slight that led to this review was probably best questioned in store at the time or via email.