Resthaven Village

My nana was previously in resthaven, she passed while I was attending her everyday their was a nurse on day was working on my Nana's wing, she verbally yelled at my nana etc.. made a complaint etc.. NOW my partners mother is in their, absolutely disgusted with what I've heard. Heard a voice recording of a night shift nurse yelling and making her apologize to her verbally abusing her. Half the staff their don't treat patients rightly and in my opinion with the rules they make up as they go eg: visiting hours (2hrs a day) restrictions on people, sad and disgusting a prison in my opinion. Wouldn't recommended this rest home let alone any other. Horrible how you're treated their. They make up lies when the patient trys to come home saying hospice won't help etc then excuse after excuse. Inhumane. Gross.

do not live in N.Z but have a sister in this particular home treated much the same as the first review mind games with the family food for a patient in palative care is disgusting the traumatic effect on my sister is horrific trauma on the family one day allowed visits next no you cant visit what is this place definately in my opinion should be shut down or investigated nothing more than ELDERLY ABUSE now whoever is reading this you might think since I have not been there in person I do not know what is happening well I have visited on several zoom calls and the tension that this has caused my sister is so obvious tears coming out of her eyes among other signs would be better off in a prison she would get treated like a human being the manager of this home Donna Mcintyre probably misspelt the name does not seem to know how to run this home changes the rules on a daily basis tells lies they have a phone system that is out of the ark as when they are rung and if one can talk to patient sad excuse in this day and age say sorry the phone wont reach the room If you want your elderly relative to be treated with respect DO NOT WHATEVER YOU PUT THEM IN THIS PLACE could say a lot more but will leave that for another day

The staff are exceptional. Family were treated with dignity, kindness and caring.

All the staff iv had dealings with have been fantastic, have been onsite multiple times doing contract work. :)

Not friendly specially the new manager being racist.